The inspection process for refurbished electronic products continues.

Information About the Auditing Process

The Ministry of Trade announced that audits are ongoing regarding a company engaged in the trade of refurbished mobile phones and electronic products. This process was initiated based on consumer complaints.

Consumer Complaints and Applications

In a statement made on the ministry's official social media account, attention was drawn to consumer applications. It was stated that the mentioned company holds a renewal authorization certificate. It was emphasized that consumers have applied regarding this company through the Presidency Communication Center (CİMER) and e-Government.

Details of Complaints

The statement shared important findings regarding the consumer complaints:

• Valuation and payment procedures for used goods are not carried out in a timely manner
• Guarantee rights are not offered to consumers
• Products with cloned or lost, smuggled, or stolen IMEI numbers have been refurbished
• There are unregistered part changes and applications not documented on the certificate
• Selling without certification and misleading advertisements

Importance of the Auditing Process

The trade inspectors are conducting a comprehensive examination of this company engaged in the trade of refurbished electronic products. The Ministry continues to take necessary steps to protect consumer rights and to ensure a safe and transparent trading environment.

Consumers should remember to choose only the companies that have a renewal authorization certificate when purchasing refurbished products. In case of potential grievances, it is highly recommended to apply through Alo 175 Consumer Consultation Line or CİMER.