Turkey's Most Searched Short Number: 182

In Turkey, the most frequently dialed short number through the three major mobile operators, Turkcell, TT Mobil, and Vodafone, has been 182. This number is used to make appointments with hospitals under the Central Hospital Appointment System (MHRS).

Calls made to the 182 number are of great importance in terms of the digitalization of the healthcare sector and facilitating access to health services. This system enables citizens to reduce congestion in hospitals and access necessary health services more quickly. Especially with the impact of the coronavirus pandemic, it has been observed how critical it has become to communicate with hospitals and make appointments.

According to reports, some differences in user experience have been observed when considering the average call durations to the 182 number among operators. It is emphasized that the customer service policies of the operators need to be reviewed to offer the most suitable service for users.

The need for citizens to access health services through digital platforms further increases the importance of such systems. The growing interest in 182 is also an indicator that the healthcare system is evolving according to the demanded services. This situation highlights the necessity for health authorities and telecommunications companies to cooperate to ensure that patients receive services more quickly.

In conclusion, the 182 number continues to be an important tool in facilitating access to health services in Turkey. The continued use of such numbers contributes to the digitalization process of health services as part of meeting citizens' health-related needs more efficiently.