TeamViewer is transforming the digital workplace with Tia.

Göppingen, Germany, November 18, 2025 - TeamViewer, a global leader in digital workplace solutions, announced its next breakthrough in artificial intelligence during the Microsoft Ignite event: Tia, an intelligent agent that transforms the way IT issues are identified, resolved, and prevented.

Artificial intelligence is shifting from guiding human decisions to meaningful actions. Tia represents the next step in this transition; transforming from a passive advisor to an active problem solver. Integrated into the TeamViewer ONE platform, Tia creates a unified environment where IT issues are autonomously identified and resolved, by bringing together the company’s strengths in remote connectivity and digital employee experiences.

TeamViewer's Chief Product and Technology Officer Mei Dent stated, "Tia is a step towards a workplace where technology works for you. This marks the beginning of a more agency-driven future in which intelligent systems take initiative responsibly, learning from context and redefining productivity in the digital age."

Tia, operating across devices and systems, uses contextual insights gained from device and session data to detect, diagnose, and resolve issues more rapidly. It learns how problems arise, suggests relevant fixes and automations, and generates scripts to implement them. Routine interruptions like input errors, configuration mistakes, or application slowdowns can be addressed automatically within policy, while complex situations remain under IT supervision. Additionally, it enables teams to visualize anomalies, performance, and automation outcomes through customizable dashboards featuring key metrics, data sources, and trends. This creates a continuous learning loop that helps IT predict issues and keep employees productive.

At its core, Tia operates within a multi-agent framework that includes agents specialized in performance, connectivity, application support, and account management. These agents share intelligence to expand IT capacity, increase resolution speed, and improve long-term system stability.

TeamViewer research highlights the impact of IT functionality: 76% of employees lose more than a day each month due to technical issues. Additionally, nearly half of employees (48%) believe AI could eliminate this problem. Nevertheless, many organizations hesitate to trust AI to take meaningful actions or have experienced limited results from early-stage tools. Tia bridges this gap with deep diagnostic intelligence and transparent, policy-controlled automation. By resolving issues in the background, Tia not only eliminates friction in the digital workplace but also enhances visibility into how technology performs and where it can improve, ensuring that employees can work seamlessly without disruptions.

Tia is part of TeamViewer's long-term vision for Autonomous Endpoint Management, where this intelligent framework allows systems to operate with awareness and accountability under human guidance. It is built on TeamViewer’s In-Session Insights and connects autonomous actions with expertise that extends beyond a support interaction.