Zendesk and Microsoft 365 with a New Era

San Francisco, November 18, 2025 – Zendesk has expanded its long-term partnership with Microsoft to strengthen its leadership in artificial intelligence-based services. Now, Zendesk's services are integrated into the Microsoft 365 ecosystem through two new integration tools: Microsoft Agent 365 and Zendesk Agent for Microsoft 365 Copilot. These integrations provide seamless, secure, and intelligent service experiences within the Microsoft 365 tools that employees use every day.

Microsoft Agent 365: As a launch partner for Microsoft Agent 365, Zendesk offers a secure and autonomous platform that manages Zendesk AI assistants within the Microsoft environment. Utilizing Microsoft security and compliance tools, Agent 365 autonomously manages Zendesk support requests, accesses knowledge pools, and maintains seamless communication between Microsoft 365 users and support teams.

Zendesk Agent for Microsoft 365 Copilot: This integration allows employees to submit support requests, check status, add notes, and escalate issues. All of these processes are carried out without employees having to leave their current workflows.

Craig Flower, Senior Vice President of Information Technology at Zendesk, said, "Our collaboration on Agent 365 and Zendesk Agent for Microsoft 365 Copilot is a significant milestone for Zendesk. This partnership reinforces our leadership in corporate artificial intelligence automation and keeps Zendesk at the forefront of the evolving digital workforce environment."

The current employee service landscape is becoming increasingly complex; IT, HR, and Finance teams are under pressure to deliver faster and more personalized support amid rising demand and limited resources. Zendesk is setting industry standards with its AI-powered Solution Platform. This platform integrates seamlessly with Agent 365 and Microsoft 365 Copilot to streamline operations, offer solutions, and enable IT, HR, and Finance teams to deliver scalable exceptional employee experiences.

Agent 365 and Zendesk Agent for Microsoft 365 Copilot offer:

• AI-powered support on commonly used platforms, leading to faster resolution times and increased agent productivity.
• Secure and compliant management of AI assistants within local governance frameworks.
• Increased visibility and auditable workflows, allowing IT, HR, and Finance teams to securely scale AI services while protecting sensitive information.

Srini Raghavan, Senior Vice President of Microsoft Copilot and Agency Ecosystem, stated, "AI is transforming the way organizations deliver employee services, and Microsoft's collaboration with Zendesk opens the door to a new era in intelligent support." He added, "We are combining the intelligence of Microsoft 365 Copilot with Zendesk’s modern service platform."

Zendesk's integration with Microsoft 365 Copilot will be available for installation via the Zendesk Marketplace starting November 21.