Walmart has announced a strategic partnership with OpenAI to enhance the AI-driven shopping experience. This collaboration will allow customers to make their purchases directly through ChatGPT.
The statement emphasized that this new system will further enhance Walmart's product catalogs, improve customer service processes, and increase AI awareness among employees. With AI-powered shopping, the retail experience is expected to become more proactive, helping to anticipate customers' needs before they even realize them.
Walmart has already made significant advancements by utilizing AI technologies in loss prevention, inventory management, and customer service. With this new technology, the goal is to make the customer experience even more personalized.
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Walmart, OpenAI, artificial intelligence, shopping, ChatGPT, retail, customer experience