Compensation Regulation for Electricity Distribution from EPDK

New Compensation Regulation from EPDK

The Energy Market Regulatory Authority (EPDK) announced that an important change has been made to the Quality Regulation regarding Distribution and Retail Sales Activities in the Electricity Market. According to the written statement, the new regulation has been sent to the Presidency to be published in the Official Gazette.

Consumer Rights are Protected

When the new system is implemented, a total compensation of 1 billion 610 million lira that electricity distribution and supply companies are required to pay will be directly reflected in consumers' bills without any need for them to make a claim. Consumers will be able to easily access information on their bills regarding the type of compensation, total amount, and the amount to be offset in the following months.

Important Statement from EPDK President

EPDK President Mustafa Yılmaz stated that this decision is a critical step for the protection of consumers and the improvement of service quality. Yılmaz said, "As EPDK, we will not allow our citizens' rights to be neglected. We will closely monitor the implementation of this decision and ensure that payments are made on time."

Long Duration Outage Compensation

According to the new regulation, outages exceeding 10 hours in urban distribution areas, 11 hours in suburban distribution areas, and 12 hours in rural distribution areas will give rise to the right to long duration outage compensation.