Mint and TP Turkey Gathered Awards at Contact Center World

The General Directorate of the Mint and Stamp Printing Plant and TP Turkey have achieved significant success through the Support Desk operations they have implemented during the transition process of the National Vehicle Identification System (UTTS). This successful operation was notably evaluated at the Contact Center World Awards, one of the most prestigious organizations in the field of customer experience and call centers recognized internationally.

At the world finals held in Athens, the project won two gold awards in the categories of "Best Crisis Management" and "Best Technology Innovation", garnering appreciation from the industry. This success not only highlights Turkey's potential but also showcases its innovative approaches on the international stage.

These awards from a globally renowned organization once again demonstrate the determination of The General Directorate of the Mint and Stamp Printing Plant and TP Turkey to enhance service quality and ensure customer satisfaction. In particular, their ability to provide fast and effective solutions to calls showcases how effectively these two institutions operate during crisis situations. As a result, operational capacity was increased by 4.5 times.

The acquisition of these awards by the Mint and TP Turkey also reflects how Turkey has established a place in the technology sector worldwide. The combination of technological innovation and effective crisis management are among the key elements that provided this achieved success. Such accomplishments may encourage similar initiatives in the future.

In conclusion, the international awards received by The General Directorate of the Mint and Stamp Printing Plant and TP Turkey are not only success stories but also concrete examples of how Turkey's potential in the call center and customer experience sector can make a significant impact at the international level.