Vonage Delivers a Perfect Customer Experience with Salesforce

New Era of Customer Relations from Vonage and Salesforce

HOLMDEL, N.J., October 24, 2025 – Vonage, under the umbrella of Ericsson (NASDAQ: ERIC), showcased the future of customer engagement at the 2025 Dreamforce event. Thanks to their long-standing strategic partnership, Vonage and Salesforce offered an unprecedented customer experience for Agentforce 360 users through the integration of Vonage Contact Center and Vonage Network APIs.

This powerful software solution leverages real-time network insights and artificial intelligence technologies, allowing users to provide embedded and automated customer verification without their knowledge; thereby significantly enhancing fraud protection.

Metrigy CEO Robin Gareiss stated, "Vonage addresses several key transformation areas for businesses through its integrations with Agentforce 360. Our research shows that among the most critical transformation projects for companies are the addition or enhancement of deterministic AI agents (58 percent), followed by agency agents (54 percent)." He also emphasized that Vonage Agentforce Identity Insights and Fraud Detection help keep unreliable individuals away from businesses’ call centers.

AI-Powered Innovations

At Dreamforce, thousands of businesses discovered the seamless integrations of innovations from Vonage, Salesforce Voice, Sales Cloud, and Agentforce 360 through live demonstrations. These live demos showcased how Vonage’s AI-powered software solutions transformed sectors, ranging from patient journeys to detecting financial fraud and enhancing customer engagement.

Among the demonstrations presented, the unveiling of the Vonage Agentforce Identity Insights and Fraud Detection system, which provides real-time fraud detection and customer verification tools to call center agents, held a significant place.

Derek Top, Chief Analyst at Opus Research, commented, "Vonage is setting a new standard in fraud assessments with real-time Identity Insights and Fraud Detection. This transformative solution facilitates fraud prediction, enhances customer trust, and improves the entire call center experience."

Customer Stories and Outcomes

Vonage partners Endress+Hauser, a leader in industrial process measurement and automation, and Lennar, one of the largest homebuilders in the U.S., took the stage to share how they are delivering transformative customer interactions with Vonage.

Vonage was honored with the 2025 Partner Innovation Award by Salesforce. This award was given for the deep integration of AI-powered voice technologies with Salesforce Voice. The award highlights Vonage's leadership as the highest-rated Salesforce partner on AppExchange.

Neelam Sandhu, Marketing Director of Vonage, stated, "Vonage is driving the future of business by transforming every digital interaction and enabling next-generation customer experiences. Through our partnership with Salesforce, we are helping our customers transition from traditional support to proactive and intelligent interactions."