Boeing Introduced Its New E-Commerce Platform

Boeing has taken a significant step in modernizing and integrating its distribution operations by launching a new unified e-commerce website. This new platform brings together the products and services in the Boeing Distribution portfolio in a single digital space, making it easier for customers and suppliers to connect, transact, and grow with the company.

In the past year, Boeing Distribution has initiated a series of important initiatives to strengthen operations and enhance customer experience. These initiatives include improved AOG (Aircraft on Ground) access for faster response times, an updated customer support model that facilitates communication and problem-solving, and the implementation of a next-generation enterprise resource planning system that provides visibility by consolidating data and offering more efficient service support.

William Ampofo, Senior Vice President of Boeing Global Services, stated, "We want to simplify distribution services, maximize customer performance, and be the preferred choice in the global distribution market. The new e-commerce website and system enhancements represent significant progress in this vision. Together, these investments are strengthening our foundation and positioning us for ongoing growth."

The new Boeing Distribution e-commerce website offers:

• Visibility of Boeing’s full product catalog and service offerings for commercial, business, and general aviation, rotorcraft, and defense customers.
• AI-powered smart search for faster product finding.
• Access to previously purchased parts and services in one place.
• Real-time inventory visibility and order management.
• Mobile-responsive design for easy access from anywhere.
• Single sign-on.

Travis Sullivan, Vice President and General Manager of Boeing Distribution, remarked, "Our integration journey doesn’t end here. We are building a modern distribution business that enhances customer experience through innovation, operational excellence, and stronger supplier collaboration, providing our global customers with the parts and services they need, when and where they need them."

Visit the new e-commerce website: https://shop.boeing.com/distribution

Boeing is a leading global aerospace company and one of the largest exporters in the United States. Developing and manufacturing commercial airplanes, defense products, and space systems, Boeing serves customers in over 150 countries. Its U.S. and global workforce and supplier network drive innovation, economic opportunity, sustainability, and societal impact. Boeing is committed to fostering a culture based on its core values of safety, quality, and integrity.