Boeing Introduced Its New E-Commerce Platform

Boeing has taken a significant step in modernizing and integrating its distribution processes by launching a new unified e-commerce website. This new platform brings together the products and services from the Boeing Distribution portfolio into a single digital space, enabling customers and suppliers to connect, transact, and grow with the company more easily.

In the past year, Boeing Distribution has initiated a series of important initiatives aimed at strengthening operations and enhancing the customer experience. These initiatives include improved AOG (Aircraft on Ground) access for faster response times, an updated customer support model that facilitates communication and issue resolution, and the implementation of a new generation enterprise resource planning system that provides visibility by integrating data and delivering more efficient service support.

William Ampofo, Senior Vice President of Boeing Global Services, stated, "We want to simplify distribution services, maximize customer performance, and be the preferred choice in the global distribution market. The launch of the new e-commerce website and service improvements represents a significant advancement in this vision. Together, these investments strengthen our foundation and position us for continued growth."

The new Boeing Distribution e-commerce website offers:

• Visibility of Boeing's full product catalog and service offerings for commercial, business and general aviation, vertical lift, and defense customers.
• AI-powered smart search for faster product finding.
• Access to previously separately purchased parts and services in one place.
• Real-time inventory visibility and order management.
• Mobile-friendly design for easy access from anywhere.
• Single sign-on.

Travis Sullivan, Vice President and General Manager of Boeing Distribution, remarked, "Our integration journey doesn’t end here. We are building a modern distribution business that enhances the customer experience through innovation, operational excellence, and stronger supplier collaboration, ensuring that we provide our global customers with the parts and services they need, when and where they need them."

Visit the new e-commerce website: https://shop.boeing.com/distribution

Boeing is a leading aerospace company worldwide and one of the largest exporters in the United States. Developing and manufacturing commercial airplanes, defense products, and space systems, Boeing serves customers in over 150 countries. Its U.S. and global workforce, along with its supply network, drives innovation, economic opportunity, sustainability, and societal impact. Boeing is committed to fostering a culture grounded in its core values of safety, quality, and integrity.